Refund/Exchange policy

We have a 15-day return policy, which means you have 15 days after the delivery date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer is responsible for return shipping.

Unfortunately, we cannot accept returns on sale items.

You can contact us with any questions at SASbamboo@gmail.com

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In the future, we hope to be able to hold some inventory to replace items for exchanges, but we're just not there yet! You can contact us for free shipping on your new order at SASbamboo@gmail.com. Buyer is still responsible for return shipping. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.